FQA

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
We accept the following payment methods:

• Credit cards: Visa, MasterCard, American Express, Discover.
• Debit cards with Visa or MasterCard logos.
• PayPal and other secure payment options available at checkout.

2. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the status of your order through the carrier’s website or on our order tracking page.

3. How long will it take for my order to arrive?
Shipping times vary depending on your location and the shipping method selected.

• Standard shipping usually takes 10 to 15 business days.
• Express shipping typically takes 4 to 7 business days. Please note that shipping times may vary due to factors like customs processing or weather conditions.

4. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping times and costs will be calculated at checkout based on your location.

5. How much is shipping?
Shipping costs depend on the destination, the weight of your order, and the selected shipping method. You can view the shipping costs before finalizing your order at checkout.

6. Can I change or cancel my order after it has been placed?
Once your order is placed, we begin processing it immediately to ensure timely shipping. If you need to change or cancel your order, please contact us within 24 hours of placing your order, and we will do our best to accommodate your request. After that time, changes may not be possible.

7. How can I return an item?
If you are not satisfied with your purchase, you can return eligible items within 5 days of receiving your order. Please visit our Returns & Refunds page for detailed instructions on how to return an item.

8. How do I know if an item is in stock?
We update our inventory regularly. If an item is unavailable, it will be clearly marked on the product page. You can also sign up for notifications to be informed when a product is back in stock.

9. What should I do if I received a damaged or incorrect item?
If you received a damaged or incorrect item, please contact our customer service team immediately at [email protected] with your order number and a description of the issue. We will resolve the issue by providing a replacement or refund at no additional cost to you.

10. How do I contact customer service?
You can reach our customer service team by:

• Email: [email protected]
• Phone: +86 16538702091 Our team is available from 24/7  to assist you with any questions or issues.

11. Do you offer gift cards?
Currently, we do not offer gift cards, but we may introduce this feature in the future. Please check back for updates.

12. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately after placing your order. We will try our best to accommodate the change, but it cannot be guaranteed if the order has already been processed or shipped.

13. Are your products true to size?
We provide detailed size charts for all our products. Please refer to the size guide on each product page to help you choose the best fit. If you are still unsure about sizing, feel free to contact us for assistance.

14. How do I know if my order has been processed?
Once your order is processed, you will receive an email confirmation with your order details. If you have any concerns, feel free to reach out to us.